Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers' need and desire to preserve their privacy and confidentiality. Safeguarding our customers' privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers' nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.

Information We Collect

We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address,

telephone number, social security number, credit history and other financial information.

Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.

Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.

From employers and others to verify information you have given to us. Examples of information provided by employers and others include verifications of employment, income or deposits.

Data Security and Handling

How We Protect Your Information We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information.

Encryption: All sensitive financial data and PII transmitted via our website is encrypted using Secure Socket Layer (SSL) technology and stored in a secure environment with restricted access.

Access Control: Access to your nonpublic personal information is limited to authorized employees and contractors who require the information to perform their specific job functions (such as loan processing or underwriting).

Handling Practices: We do not accept sensitive documents via unencrypted email or SMS. All documents are requested and handled through secure, password-protected portals.

Incident Response: We maintain an internal data breach response plan to identify, contain, and report any unauthorized access to your data in accordance with applicable state and federal laws.

Data Retention and Disposal We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer required, it is disposed of through secure electronic deletion or physical shredding.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand where our visitors are coming from. These technologies help us remember your preferences and provide a more personalized service. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of certain parts of our website.

Information We Disclose

Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.

By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.

We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies.

All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement.

We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.

Mortgage Data Privacy & Lead Protection:

In compliance with the Homebuyers Privacy Protection Act of 2026, Monumental Mortgage LLC does not sell, trade, or share your mortgage application data or SMS opt-in consent with third-party lead generators or unaffiliated lenders. Your mobile information is used exclusively by Monumental Mortgage LLC to provide the loan services you have requested.

Mobile Messaging & SMS Privacy

Monumental Mortgage LLC is committed to protecting your privacy.

No Sharing of Mobile Information: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-In Data: We only collect mobile information when you voluntarily provide it through our website forms or direct communication.

SMS Opt-In Details: Consent to receive SMS is obtained through a voluntary opt-in on our website forms. Users must provide their phone number and check a box agreeing to receive messages. By opting in, you agree to receive mortgage updates, appointment reminders, and follow-up information from Monumental Mortgage LLC. Consent is not a condition of any purchase or loan approval.

Your Data Rights

You have the right to access, correct, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, or if you have any questions regarding how your data is handled, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.

Cookies and Tracking Technologies We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand where our visitors are coming from. These technologies help us remember your preferences and provide a more personalized service. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of certain parts of our website.

Contact Information:

[email protected]

719-960-4300